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[BTS Box]

We offer two different membership plans: Seasonal and Annual!

Seasonal Membership

If you sign up for the Seasonal Membership*, you'll pay each season. Your membership automatically continues each season unless you decide to cancel before your upcoming bill date.

Annual Membership

If you sign up for the Annual Membership you'll pay for 4 boxes(that's $20 USD in yearly membership savings compared to a Seasonal subscription), and you will get automatic Annual status! Your membership can be cancel anytime after 4 times of billing which last for a year.

Sorry to see you go! You can cancel online via your customer portal whenever you like. We’ve made cancelling hassle-free so that you can try our subscription service without any stress. If you would like to cancel, log into your KollectionSeoul dashboard or find the email you received when you first signed up, subject "Your subscription was accepted" and click "view subscription" and click cancel button. There are no cancellation fees.

Please be sure to cancel your subscription before your billing date to avoid renewing your subscription for the next cycle. Or you will continue to be billed for the following seasonal box or next 4 seasonal boxes (for Annual members).

Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle. You will receive a confirmation email after you have canceled. You will receive a confirmation email after you have canceled. Annual Membership cancellation requests will go into effect at the end of the annual term. Annual Membership is committed to pay and receive for 4 boxes and are non-refundable.

If you have any questions or would like to reactivate, reach out to our Customer Care Team info@kollectionseoul.com

[Kollection Box]

We offer 4 different membership plans: 12. 6. 3 months and monthly plan.

12, 6, 3 months Membership

You will be charged at time of purchase for the first box and then on a monthly basis for the length of the subscription plan you choose. Our monthly billing date is the 5th of each month.

Monthly (1 month) Membership

You will be charged at time of purchase for the first box and then you can cancel at anytime before next recurring billing date. Our monthly billing date is the 5th of each month. 

Sorry to see you go! You can cancel online via your customer portal whenever you like. We’ve made cancelling hassle-free so that you can try our subscription service without any stress. If you would like to cancel, log into your KollectionSeoul dashboard or find the email you received when you first signed up, subject "Your subscription was accepted" and click "view subscription" and click cancel button. There are no cancellation fees.

Please be sure to cancel your subscription before your billing date to avoid renewing your subscription for the next cycle.

Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle. You will receive a confirmation email after you have canceled. You will receive a confirmation email after you have canceled. 

For 3,6,12 months Membership cancellation requests will go into effect at the end of the subscription term. The cancellation will not take effect immediately. Instead, the cancellation will be applied at the end of your remaining subscription period, after you have received all the boxes included in your subscription for that period.

If you have any questions or would like to reactivate, reach out to our Customer Care Team info@kollectionseoul.com

KollectionSeoul does not accept returns and all sales are final. We do not accept returns or exchanges of subscription boxes, box items, one-time box, add-ons, additional box purchases, shop orders, or edit/flash sale orders. Any returns made to us will not be eligible for a refund.

Any missing, damaged, lost, defective, or wrong/incorrect item(s) must be reported within 1 week of your delivery date. Please contact our Customer Care Team info@kollectionseoul.com and we will assist you with filing a claim and/or getting your items replaced.

We are not responsible for issues that arise from the purchaser's mistakes or errors.

Once your order is billed, we are unable to update the shipping address.

​If your order is currently shipping to the wrong address please contact the carrier for assistance. They might be able to reroute your order.

Additionally, you can update your shipping address any time prior to billing in your account setting.