Shipping policy

KOLLECTIONSEOUL SHIPS WORLDWIDE FROM SEOUL, KOREA

SHIPPING PROCESS

BTS Box
Shipping date: All boxes subscribed before the cut-off date of 14 days will be shipped out in bulk on the 18th of January, April, July, October. 

For your first box: Your box will generally ship within 2 weeks of successful billing. If you place an order within 15 days from the seasonal box renewal date, it will not be charged on the renewal date. The box will be shipped with the box corresponding to the relevant season of the renewal.
Kollection Box
Shipping date: All boxes subscribed before the cut-off date (sign up by 15th) will be shipped out in bulk on the 18th of each month.
For your first box: If you sign up after cut off date, You'll get your first box on next month 18th and will not be charged again on the next renewal date. The box will be shipped with the box corresponding to the relevant month of the renewal. 

ESTIMATED SHIPPING TIME

USA 8-20 days

Canada 10-20 days

UK 10-20 days

GERMANY 10-20 days

ASIA 5-15 days

REST OF THE COUNTRY 13-25 days

 

WILL I BE ABLE TO TRACK MY ORDER?

Yes, once your order has been shipped we'll update you with a tracking number. A link to the tracking page will be supplied through the shipment email. Please note that the tracking to certain countries only update upon arrival within the country. So don't worry if you are having trouble tracking your items. Don't hesitate to contact us if the standard shipping times has passed. 


WRONG SHIPPING INFORMATION


We are not responsible for any lost package that is incorrectly addressed due to a customer error.
We make our shipping labels based on the information a customer provides. If you accidentally enter an incorrect or incomplete address and you are bound to inform us immediately (within 24 hours of your order).

 

WHAT ABOUT POSSIBLE CUSTOM FEES? 

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens).