About Shipping

Where do orders ship from?

We ship from Seoul, KOREA to worldwide.

How long does the processing time takes?

The average processing time is approximately 2 to 7 business days, up to 10 days during holiday seasons. Our team put a lot of love and care to each items and we want to give you the best of the best.

 

When do I get the tracking number for my order?

Every order from KollectionSeoul send out with tracking number. Once your order is shipped, you'll receive a shipping confirmation email with the tracking information. Within 2~7 business days you get the tracking email, 2-3 days will be needed for tracking to be activated.

 

Which countries have FREE Shipping?

  • United States (58 of 62 states)
  • Australia
  • Canada
  • United Kingdom
  • Germany
  • France
  • Spain
  • Singapore
  • Malaysia
  • Philippines
  • Hong Kong SAR
  • Japan
  • Taiwan
  • Thailand
  • Vietnam
  • Brazil
  • South Korea

Above countries will get free shipping on all orders over 34$. Below 34$ will be charged 4.5$ shipping fee. 

Shipping to other countries have a fee and it may vary on price.

 

What's the estimated shipping time?

Delivery takes 10~20 business days on average depends on your region.

*June average status

USA/France: 10~15 business days

Canada/UK/Germany: 15-20 business days

Australia/Singapore/Spain/Other countries: 8~20 days

If you have any questions regarding our shipping info or anything at all, you can contact us at info@kollectionseoul.com 


*If you are in rush orders, Choose upgrade shipping to EXPRESS when you checkout. Normally it takes 2-7 days to arrive. 

 

What about possible custom fees?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.