Where do orders ship from?We ship from Seoul, KOREA to worldwide.
How long does the processing time takes?
The average processing time is approximately 2 to 7 business days, up to 10 days during holiday seasons. Our team put a lot of love and care to each items and we want to give you the best of the best.
When do I get the tracking number for my order?
Every order from KollectionSeoul send out with tracking number. Once your order is shipped, you'll receive a shipping confirmation email with the tracking information. Within 2~7 business days you get the tracking email, 2-3 days will be needed for tracking to be activated.
Which countries have FREE Shipping?
- United States (58 of 62 states)
- United Kingdom
- Hong Kong SAR
- South Korea
Above countries will get free shipping on all orders over 50$. Below 50$ will be charged 4.5$ flat shipping fee.
Shipping to other countries have a fee and it may vary on price.
What's the estimated shipping time?
Delivery takes 10~20 business days on average depends on your region.
*December average status
USA/France: 10~15 business days
Canada/UK/Germany: 15-20 business days
Australia/Singapore/Spain/Other countries: 8~20 days
If you have any questions regarding our shipping info or anything at all, you can contact us at firstname.lastname@example.org
*If you are in rush orders, Choose upgrade shipping to EXPRESS when you checkout. Normally it takes 2-7 days to arrive.