About Shipping

Where do orders ship from?

We ship from Seoul, KOREA to worldwide.

How long does the processing time takes?

The average processing time is approximately 2 to 7 business days, up to 10 days during holiday seasons. Our team put a lot of love and care to each items and we want to give you the best of the best.

 

When do I get the tracking number for my order?

Every order from KollectionSeoul send out with tracking number. Once your order is shipped, you'll receive a shipping confirmation email with the tracking information. Within 2~7 business days you get the tracking email, 2-3 days will be needed for tracking to be activated.

 

Which countries have FREE Shipping?

  • United States (58 of 62 states)
  • Australia
  • Canada
  • United Kingdom
  • Germany
  • France
  • Spain
  • Singapore
  • Malaysia
  • Philippines
  • Hong Kong SAR
  • Japan
  • Taiwan
  • Thailand
  • Vietnam
  • Brazil
  • Russia
  • South Korea

Above countries will be charged $5 flat shipping fee.

Shipping to other countries have a fee and it may vary on price.

 

What's the estimated shipping time?

Delivery takes 10~20 business days on average depends on your region.

*December average status

USA/France: 10~15 business days

Canada/UK/Germany: 15-20 business days

Australia/Singapore/Spain/Other countries: 8~20 days

If you have any questions regarding our shipping info or anything at all, you can contact us at info@kollectionseoul.com 


*If you are in rush orders, Choose upgrade shipping to EXPRESS when you checkout. Normally it takes 2-7 days to arrive. 

 

What about possible custom fees?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Shipping

Where do you ship to?

We ship from Seoul, Korea to below 15 + countries. United States (58 of 62 states), Australia, Canada, United Kingdom, Germany, France, Spain, Singapore, Malaysia, Philippines, Hong Kong SAR, Japan, Taiwan, Thailand, Vietnam, Brazil, Russia, South Korea. We're working hard to make our shipping options available to more countries!

How much does the shipping cost?

Above countries will be charged $5~$12.5$ depends on your products.

Shipping to other countries have a fee and it may vary on price.

You will receive tracking number to your email when your items are ready to ship!

When does my box ship and how long will it take to arrive?

After the order is placed, your first box is prepared and packed based on your product shipping schedule for each month/season.

Arrival time varies depending on region, we estimatethe box to arrive in arrive in 14-28 days after the shipment date.

What about possible custom fees?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

I need to change my shipping address.

Billing & Payment

What subscription plans do you offer? [BTS Box]

[BTS Box]

We offer two different membership plans: Seasonal and Annual!

Seasonal Membership

If you sign up for the Seasonal Membership*, you'll pay each season. Your membership automatically continues each season unless you decide to cancel before your upcoming bill date.


Annual Membership

If you sign up for the Annual Membership you'll pay for 4 boxes(that's $20 USD in yearly membership savings compared to a Seasonal subscription), and you will get automatic Annual status! Your membership automatically continues each year unless you decide to cancel before your bill date.

How do I cancel my subscription?[BTS Box]

Sorry to see you go! You can cancel online via your customer portal whenever you like. We’ve made cancelling hassle-free so that you can try our subscription service without any stress. If you would like to cancel, log into your KollectionSeoul dashboard or find the email you received when you first signed up, subject "Your subscription was accepted" and click "view subscription" and click cancel button. There are no cancellation fees.

Please be sure to cancel your subscription before your billing date to avoid renewing your subscription for the next cycle. Or you will continue to be billed for the following seasonal box or next 4 seasonal boxes (for Annual members).

Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle. You will receive a confirmation email after you have canceled. You will receive a confirmation email after you have canceled. Annual Membership cancellation requests will go into effect at the end of the annual term. Annual Membership is committed to pay and receive for 4 boxes and are non-refundable.

If you have any questions or would like to reactivate, reach out to our Customer Care Team info@kollectionseoul.com

What subscription plans do you offer? [Kollection Box]

[Kollection Box]

We offer 4 different membership plans: 12. 6. 3 months and monthly plan.

12, 6, 3 months Membership

You will be charged at time of purchase for the first box and then on a monthly basis for the length of the subscription plan you choose. Our monthly billing date is the 5th of each month.


Monthly (1 month) Membership

You will be charged at time of purchase for the first box and then you can cancel at anytime before next recurring billing date. Our monthly billing date is the 5th of each month. 

How do I cancel my subscription?[Kollection Box]

Sorry to see you go! You can cancel online via your customer portal whenever you like. We’ve made cancelling hassle-free so that you can try our subscription service without any stress. If you would like to cancel, log into your KollectionSeoul dashboard or find the email you received when you first signed up, subject "Your subscription was accepted" and click "view subscription" and click cancel button. There are no cancellation fees.

Please be sure to cancel your subscription before your billing date to avoid renewing your subscription for the next cycle.

Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle. You will receive a confirmation email after you have canceled. You will receive a confirmation email after you have canceled. 

For 3,6,12 months Membership cancellation requests will go into effect at the end of the subscription term. The cancellation will not take effect immediately. Instead, the cancellation will be applied at the end of your remaining subscription period, after you have received all the boxes included in your subscription for that period.

If you have any questions or would like to reactivate, reach out to our Customer Care Team info@kollectionseoul.com

What is return policy?

KollectionSeoul does not accept returns and all sales are final. We do not accept returns or exchanges of subscription boxes, box items, one-time box, add-ons, additional box purchases, shop orders, or edit/flash sale orders. Any returns made to us will not be eligible for a refund.

My box is missing/I have issue with my received order. What should I do?

Any missing, damaged, lost, defective, or wrong/incorrect item(s) must be reported within 1 week of your delivery date. Please contact our Customer Care Team info@kollectionseoul.com and we will assist you with filing a claim and/or getting your items replaced.

We are not responsible for issues that arise from the purchaser's mistakes or errors.

Once your order is billed, we are unable to update the shipping address.

​If your order is currently shipping to the wrong address please contact the carrier for assistance. They might be able to reroute your order.

Additionally, you can update your shipping address any time prior to billing in your account setting.

General

What's the billing, shipping schedule for my box?

Our billing and shipping schedule is organized to maximize shipping efficiency and help prevent overlap between the various groups. 

 

<BTS BOX>
Billing date for seasonal box: After your first billing, You will receive your first box mentioned in the plan. After this, billing schedule will be 5th of every season; January, April, July, October.
Cut off date: 14th of every season; January, April, July, October.
Shipping date: All boxes subscribed before the cut-off date will be shipped out in bulk on the 18th of January, April, July, October. 
For your first box: Your box will generally ship within a week of successful billing. If you place an order within 15 days from the seasonal box renewal date, it will not be charged again on the renewal date. The box will be shipped with the box corresponding to the relevant season of the renewal. 

 

<KOLLECTION BOX>
Billing date for monthly box: After your first billing, You will receive your first box mentioned in the plan. After this, billing schedule will be 5th of every month.
Cut off date: 15th of each month
Shipping date: All boxes subscribed before the cut-off date (sign up by 15th) will be shipped out in bulk on the 18th of each month.
For your first box: If you sign up after cut off date, You'll get your first box on next month 18th and will not be charged again on the next renewal date. The box will be shipped with the box corresponding to the relevant month of the renewal. 

How do I update my account Information?

Once you start subscribing, you'll receive email start with "Your subscription was accepted". -> click "View subscription". You can always view, edit or cancel your subscription by logging to your account in our store.

I need help. Where should I contact?

We want to help! Contact our support at info@kollectionseoul.com with any questions you still have and we will reply within 24-48 hours!